Privacy Policy

Effective Date: 03/23/2025
Mountain Fresh Cleaning LLC ("Mountain Fresh," "we," "our," or "us") operates www.MNTFreshCleaning.com and is committed to protecting your privacy.

This Privacy Policy explains:

• What personal information we collect

• How we use and protect your data

• Your rights regarding your personal information

• How to contact us with questions or requests

By visiting our website, submitting a form, or opting into phone or text communications, you consent to the collection and use of your information as outlined below. If you do not agree with this policy, please discontinue use of our website and services.

1. Information We Collect

1.1 Automatically Collected ("Device Information")

When you browse www.MNTFreshCleaning.com, we may collect the following technical information:

• IP address

• Browser type and version

• Time zone and language settings

• Device type and operating system

• Pages viewed and time spent on site

• Referring websites or search queries

• Cookies and tracking data

This helps us improve security, troubleshoot issues, and enhance your experience on our site.

1.2 Information You Provide

When you contact us or use forms on our site, we may collect:

• Full Name

• Email Address

• Phone Number

• Service Address

• Notes about your cleaning needs

• Payment information (if applicable)

Providing this data is voluntary, but necessary to access our services.

2. How We Use Your Data

We use your data to:

• Schedule and manage cleaning appointments

• Respond to inquiries and provide customer support

• Process payments and manage billing

• Improve website functionality and service delivery

• Send text messages or phone call reminders (only with your permission)

• Meet legal or regulatory obligations

Note: We do not sell or share your personal data with third parties for marketing purposes.

Text message frequency may vary. You may opt out at any time by replying STOP. Reply HELP for support or START to resume.

2.1 Payment Processing

All payments and subscription services are securely processed through Stripe. Stripe manages automated billing, payment method updates, and all recurring charges in accordance with their own Terms of Service and Privacy Policy.

Mountain Fresh Cleaning LLC does not store your payment information.

If you need to update or remove your payment details, you can:

• Use the subscription management link sent in your original sign-up email

• Or contact us directly at 📧 [email protected]

3. Your Privacy Rights

If you are covered by privacy laws such as the GDPR or CCPA, you have the right to:

• Be informed about data collection practices

• Access the personal data we hold about you

• Correct or update inaccurate data

• Request deletion of your data (“Right to be Forgotten”)

• Limit how your data is processed

• Object to certain uses (e.g., marketing)

• Request a copy of your data in a portable format

To exercise these rights, email us at: [email protected]
Please note: We may process data outside your country, including in the United States.

4. Cookies & Tracking Technologies

We use cookies to:

• Maintain website security

• Analyze traffic and visitor behavior

• Improve site content and navigation

Types of Cookies We Use:

• Essential Cookies: Needed for core site functions

• Analytics Cookies: Help us understand how the site is used

• Marketing Cookies: May be used if we run promotions

You can manage or disable cookies in your browser settings, but some features may not function correctly without them.

5. How We Protect Your Data

We implement security measures to protect your personal information, including:

• Encrypted transmissions (SSL)

• Secure payment processing

• Access controls and firewall protection

• Regular site maintenance and vulnerability scans

While we take reasonable steps to protect your data, no system can guarantee complete security.

6. Third-Party Links

Our site may link to other websites or services. Mountain Fresh Cleaning LLC is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before sharing your information.

7. Legal Disclosures

We may disclose your personal data if required by law, or if necessary to:

• Comply with legal proceedings or government requests

• Investigate or prevent fraud or abuse

• Protect our rights, property, and safety

Only the minimum necessary information will be shared in such cases.

8. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Fulfill legal and tax obligations

• Support future service requests

You may request deletion of your data by emailing [email protected] at any time.

9. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in regulations, technology, or our services. The latest version will always be available at www.MNTFreshCleaning.com, along with the updated effective date.

10. Contact Us

For questions, data requests, or privacy concerns, please contact:

📧 Email: [email protected]
🌐 Website: www.MNTFreshCleaning.com

By using our website, requesting services, or opting into communications, you confirm that you have read and agree to this Privacy Policy.